The protection of your personal data is important to the BNP Paribas Group – to which Arval belongs – and which has adopted strong principles in that respect for the entire Group in its Group Data Protection Notice.
This Arval Information Data Protection Notice provides you with detailed information relating to the protection of your personal data by Arval Belgium nv/sa, Ikaroslaan 99, 1930 Zaventem (RPR Brussel 0436.781.102 (legal representative: Alain Yvon) (“we”).
We are responsible, as a controller, for collecting and processing your personal data in relation to our activities. The purpose of this Arval Data Protection Notice is to let you know which personal data we process about you as a driver (being either our client or our corporate clients’ employee) or as a representative of our corporate client, the reasons why we use such data, how long we keep it, what your rights are and how you can exercise them.
Further information may be provided where necessary when you apply for a specific product or service.
1. WHICH PERSONAL DATA DO WE USE ABOUT YOU?
We collect and use your personal data to the extent necessary in the framework of our activities and to achieve a high standard of personalised products and services.
Depending on the product/service, we may collect various types of personal data about you, including:
Depending on the product/service, we may collect the following sensitive data only upon obtaining your explicit prior consent:
These data may nevertheless be processed without your consent if necessary to comply with applicable laws and regulations.
We never ask for personal data related to your racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, genetic data or data concerning your sex orientation, unless it is required through a legal obligation.
The data we use about you may either be directly provided by you or be obtained from the following sources in order to verify or enrich our databases:
2. SPECIFIC CASES OF PERSONAL DATA COLLECTION, INCLUDING INDIRECT COLLECTION
In certain circumstances, we may collect and use personal data of individuals with whom we have, could have (such as prospects), or used to have a direct relationship.
In certain circumstances, we may also collect information about you although you do not have a direct relationship with us. This may happen for instance when a client (e.g. your employer), a service provider or a commercial partner provides us with information about you, if you are, for example, a :
3. WHY AND ON WHICH BASIS DO WE USE YOUR PERSONAL DATA?
a. To comply with our or BNP Paribas Group’s legal and regulatory obligations
We use your personal data to comply with various legal and regulatory obligations, including:
b. To perform a contract or to take steps at your request before entering into a contract with you
Applicable to you as a driver also being our individual client
We use your personal data to enter into and perform our contracts, including to:
c. To fulfil our legitimate interest
We use your personal data in order to deploy and develop our products or services, manage the contractual relationship with our individual clients and corporate clients of whom you are an employee, to improve our risk management and to defend or exercise our legal rights, including:
Applicable to you as an employee of our corporate clients
Your data may be aggregated into global anonymised statistics that may be offered to professional clients to assist them in developing their business. In this case, your personal data will not be disclosed and those receiving these anonymised statistics will be unable to ascertain your identity.
d. To respect your choice if we requested your consent for a specific processing
In some cases, we must require your consent to process your data, for example:
4. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Solely to the extent necessary to fulfill the aforementioned purposes and subject to the provisions of Section 3, we may disclose your personal data to:
5. TRANSFERS OF PERSONAL DATA OUTSIDE THE EEA
In case of international transfers originating from the European Economic Area (EEA), where the European Commission has recognised a non-EEA country as providing an adequate level of data protection, your personal data may be transferred on this basis.
For transfers to non-EEA countries whose level of protection has not been recognised by the European Commission, we will either rely on a derogation applicable to the specific situation or implement one of the following safeguards to ensure the protection of your personal data:
To obtain a copy of these safeguards, you can send a written request as set out in Section 9.
6. HOW LONG DO WE KEEP YOUR PERSONAL DATA FOR?
We will retain your personal data for the longer of the period required to comply with applicable laws and regulations or another period with regard to our operational requirements, such as proper account maintenance, facilitating client relationship management, and responding to legal claims or regulatory requests. For instance, most of our clients’ information is kept for the duration of the contractual relationship and after the end of the contractual relationship for the period of time needed to ensure the exercise of our legal rights or the defense of legal claims.
7. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
In accordance with applicable regulations, you have the following rights:
If you wish to exercise the rights listed above, please send a letter or e-mail to the following address: Arval Belgium nv/sa, DPO Office, Ikaroslaan 99, 1930 Zaventem, firstname.lastname@example.org. Please include a scan/copy of your identity card for identification purposes.
In accordance with applicable regulation, in addition to your rights above, you are also entitled to lodge a complaint with the competent supervisory authority: Gegevensbeschermingsautoriteit / Autorité de protection des données.
8. HOW CAN YOU KEEP UP WITH CHANGES TO THIS DATA PROTECTION NOTICE?
We invite you to review the latest version of this notice online and we will inform you of any material changes through our website or through our other usual communication channels.
9. HOW TO CONTACT US?
If you have any questions relating to our use of your personal data under this Data Protection Notice, please send a letter or e-mail to the following address: Arval Belgium nv/sa, DPO Office, Ikaroslaan 99, 1930 Zaventem or email@example.com. Our data protection officer will then investigate your query.
If you wish to learn more about cookies and our Security Assurance Plan, please contact us through firstname.lastname@example.org.
10. HOW IS MY PRIVACY PROTECTED WHEN I HAVE AN ARVAL CONNECTED VEHICLE?
You will be informed if your vehicle is an Arval connected vehicle during the ordering process and/or at the moment of delivery of the vehicle. When your vehicle is an Arval connected vehicle, data is collected by Arval via remote data transmission from the telematics equipment installed in the vehicle (the "Device").
The present section describes the data which is effectively collected and processed, as well as the business purposes of the processing performed by Arval.
a. Device technology
The Device has the following sensors:
b. Data, Purpose and Retention
The Device makes it possible for Arval to receive certain personal data that will only be used for limited purposes and in Arval's legitimate interest.
The data, purposes and retention periods are given below:
Pro-active proposal of adjustment of the individual lease contract (duration and/or mileage)
Pro-active maintenance of the vehicle (alert about the next service and/or maintenance of the vehicle)
Detection of alteration of odometer mileage display
Fraud detection regarding the use of fuel cards
Contract duration + 1 year
The following pseudonymized* data:
Timestamps, mileage, type of road (urban, road, motorway), type of environment (day, night, twilight)
Duration of the turned on engine when the vehicle stops
Driving events per trip (harsh braking, cornering, brutal lane change, speed, energy waste in braking, hard acceleration, idling) and related calculated scores
Fuel consumption estimation per trip
Production of pseudonymized R&D (Research and Development) reports in relation to:
Consulting: Energy transition, benchmark, correlation between conditions of vehicle usage and TCO components / fuel consumption
Insurance: usage understanding, segmented offering
Maintenance: uptime management, operational processes enhancements
Marketing: usage understanding, segmented offering opportunities
Geolocation collected in real time (provided Arval has received a prior duly filed complaint for the theft)
Stolen vehicle recovery
GPS data collected until the theft claim is closed, then these data will be deleted 60 days after collection
* ‘Pseudonymisation’ means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.