Arval Background

Frequently asked questions about COVID-19 for private customers

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Update 08/06/2020

At the beginning of May, the National Security Council authorised companies to resume their activities. Consult our FAQ regularly for more information.

Do you have questions, problems or remarks about your lease car or about scheduling a maintenance, tyre change or repair?

The frequently asked questions and answers below will inform you about the influence of the measures taken by the National Security Council on the delivery and use of your lease car. 

Do you have questions about your contract or would you like other information? Call your account manager on 02 240 01 99. This is possible every working day from 8 am to 5.30 pm (on Fridays until 5 pm).

If you don’t know the name of your account manager, please send us an e-mail at retail@arval.be and we will contact you.

Thank you in advance for your understanding.

TECHNICAL REPAIR OR MAINTENANCE

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Having your car checked and maintained in due time is very important.

As activities have resumed, we invite you to contact your account manager or the dealer directly to make a new appointment for the technical repair or maintenance of your car. If you had already made an appointment or if your car was already at the dealer, we also invite you to contact the dealer directly to ensure that the appointment is kept.

You can contact your account manager by telephone on 02 240 01 99 or by e-mail at retail@arval.be.

Attention! Do warning lights appear on your dashboard? Stop your car and first consult the user manual. If this indicates that it is impossible to continue driving, contact Arval Assistance on 02 245 73 72. 

BODY REPAIR

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All our authorised dealers have resumed their activities and work by appointment only. 

Due to the exceptional situation, it is not always possible to provide a pick-up service. Are you bringing your car in for repairs? Then do not leave any personal belongings behind. After the repair, the necessary precautions will be taken. Please respect the regulations above in the interest of everyone's health.

You can still report a claim via your account manager on 02 240 01 99 or by e-mail at retail@arval.be. Our staff will start a report.

In case of an accident with immobilization, Arval Assistance will help you. Call them on 02 245 73 72.

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Our authorised dealers have resumed their activities. At first, they will work on the cars that were still in repair or on assignments that were awarded in previous weeks. Please note that they depend on the availability of spare parts. 

Are you bringing your car in for repairs? Then do not leave any personal belongings behind. After the repair, the necessary precautions will be taken. Please respect the regulations above in the interest of everyone's health.

For more information, please contact the dealer concerned. 

Contact your account manager on 02 240 01 99 or by e-mail at retail@arval.be, if necessary.

TYRES

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Changing winter tyres to summer tyres is allowed again. 

Contact your tyre dealer to check the appointment possibilities. 

Tyre transfers are possible again. As usual, we will keep you informed as soon as the tyres arrive at their requested destination.

Check your tyre pressure after a long period of downtime. If your car has been stationary for a long time and you start driving it again, a tyre pressure message may appear on the dashboard. As a precaution, check the tyre pressure regularly, as recommended by the manufacturer to prevent a loss of pressure during the period that your vehicle is stationary. Sometimes ‘flat spots’ occur on the small parts of the tyres touching the surface, and crushed by the entire weight of the car that they support. These 'flat spots' can cause vibrations that disappear when you start driving again.

ORDER AND DELIVERY OF NEW CARS

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Arval has been delivering new cars again, taking into account the imposed safety regulations. You will be notified when you can pick up the car. Delivery to your home or office is not possible as this creates extra difficulties for our suppliers.

Contact your account manager by telephone on 02 240 01 99 or by e-mail at retail@arval.be if necessary.

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Most car manufacturers were closed for a while and some are still not open. This affects the delivery date. We will communicate the new delivery date as soon as possible.
 

CAR BREAKDOWN

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Yes, Arval Assistance (02 245 73 72) is at your disposal in case of a breakdown or immobilisation. Take into account the hygiene measures: keep a distance, do not shake hands and disinfect contact surfaces.

CAR INSPECTION

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Below you will find an overview of the measures related to technical inspections in Flanders, Wallonia and Brussels:

Flanders

The technical car inspection centres in Flanders have resumed their activities and strictly respect the health and hygiene measures. Some centres still only work by appointment. 

Vehicles that had to go to the inspection between 13 March 2020 and 3 June 2020 have an extended validity until 4 November 2020. So there is no rush to have your vehicle inspected immediately. 

Consult https://www.gocavlaanderen.be/nl/p/autokeuring for the latest information, in Dutch.

Wallonia

The inspection centres have reopened. Consult https://www.autosecurite.be/news/informations-coronavirus for the latest information in French or German.

Autosécurité reports that all green inspection certificates that have expired between 1 March 2020 and 3 May 2020 will be extended by 6 months.

Inspection certificates expired between 4 May 2020 and 31 May 2020 will be extended by 1 month.

Brussels

The inspection centres in Brussels have reopened and strictly respect the health and hygiene measures. Some centres still only work by appointment. 

For inspection certificates that expire between 1 March 2020 and 31 May 2020, the validity is extended by 6 months.

Inspection certificates expiring between 1 June 2020 and 31 July 2020 will be extended by 2 months.

Consult https://www.autocontrole.be/nl/nieuws/corona-de-technische-keuring-open-enkel-op-afspraak for the latest information in Dutch.

END OF CONTRACT

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Transports and inspections have been resumed, taking into account the necessary precautions.

Returning your car to Arval's office is currently not possible. 

Do you have any questions or remarks? Call or send an e-mail to your account manager.

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Under normal circumstances we ask you to hand in your car at the end of your contract on summer tyres in the period from April 1 to September 30. Given the circumstances, we will temporarily allow cars to be returned on winter tyres until July 1, 2020, without additional costs. 

VANS

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Fixed or removable screens ensure that two persons can safely sit in the same van. However, the installation of these screens is subject to specific legislation. Please contact your account manager for more information.